ARTEgami in English

The freelancers “yes”

We cannot say “no” to all the things our clients say. Or we would be limiting, not to say killing, our designer careers. In this article you’ll learn how and why saying “yes” to your customers is good.

Would you tell me your prices or rates? yes
Even if some people take a long time before they give a price to their work, because they want to know first how much the client can offer or how much they can get out of him. The best advice I can give you is to give him/her a price right up front. Of course, you’ll need to be prepared for any type of adjustment, if you find it necessary. But always having quality as a prime basis for your prices, or if they were referred for any other customer.

Could you do have this ready in the next ________? Yes
If the client is giving a reasonable time frame say yes, always talk to your client before accepting. But only by having your work on time the first time around, you’ll have around 90% chances this customer will call you back next time. Just because now that customer knows that you know how to manage time. Trust me, bad publicity is transmitted with more ease than a good one. And this is precisely what we need to avoid.

Could you please do _____? Yes
Before saying “yes” to everything, think about it first. Analyze your strengths and weaknesses in different techniques. We don’t want you to accept something you don’t even know how to do. If you know somebody who you can make a deal with, then great! The more services you can offer the customer, you’ll have more chances of getting hired. This will also help you gain experience.

Can I edit my own site? Yes
A lot of people before used to avoid this. But nowadays, many people can create web sites without knowing a lot of programming.

Do you offer online support once the site is completed? Yes
I think it’s morally correct if you at least give your customers a 1 month grace period, in case any bugs are detected once the site is up and running. Just avoid re-designing. This will give you a lot of good points, because you’ll not be the “run-away designer” that after getting the money, was never seen again.

Source: Wake Up Later